Troubleshooting


Why are some media files not seekable?

By default ExoPlayer does not support seeking in media where the only method for performing accurate seek operations is for the player to scan and index the entire file. ExoPlayer considers such files as unseekable. Most modern media container formats include metadata for seeking (e.g., a sample index), have a well defined seek algorithm (e.g., interpolated bisection search for Ogg), or indicate that their content is constant bitrate. Efficient seek operations are possible and supported by ExoPlayer in these cases.

If you require seeking but have unseekable media, we suggest converting your content to use a more appropriate container format. For MP3, ADTS and AMR files, you can also enable seeking under the assumption that the files have a constant bitrate, as described here.

Why do some MPEG-TS files fail to play?

Some MPEG-TS files do not contain access unit delimiters (AUDs). By default ExoPlayer relies on AUDs to cheaply detect frame boundaries. Similarly, some MPEG-TS files do not contain IDR keyframes. By default these are the only type of keyframes considered by ExoPlayer.

ExoPlayer will appear to be stuck in the buffering state when asked to play an MPEG-TS file that lacks AUDs or IDR keyframes. If you need to play such files, you can do so using FLAG_DETECT_ACCESS_UNITS and FLAG_ALLOW_NON_IDR_KEYFRAMES respectively. These flags can be set on a DefaultExtractorsFactory using setTsExtractorFlags. Use of FLAG_DETECT_ACCESS_UNITS has no side effects other than being computationally expensive relative to AUD based frame boundary detection. Use of FLAG_ALLOW_NON_IDR_KEYFRAMES may result in temporary visual corruption at the start of playback and immediately after seeks when playing some MPEG-TS files.

Why do some MP4/FMP4 files play incorrectly?

Some MP4/FMP4 files contain edit lists that rewrite the media timeline by skipping, moving or repeating lists of samples. ExoPlayer has partial support for applying edit lists. For example, it can delay or repeat groups of samples starting on a synchronization sample, but it does not truncate audio samples or preroll media for edits that don’t start on a synchronization sample.

If you are seeing that part of the media is unexpectedly missing or repeated, try setting Mp4Extractor.FLAG_WORKAROUND_IGNORE_EDIT_LISTS or FragmentedMp4Extractor.FLAG_WORKAROUND_IGNORE_EDIT_LISTS, which will cause the extractor to ignore edit lists entirely. These can be set on a DefaultExtractorsFactory using setMp4ExtractorFlags or setFragmentedMp4ExtractorFlags.

Why do some streams fail with HTTP response code 301 or 302?

HTTP response codes 301 and 302 both indicate redirection. Brief descriptions can be found on Wikipedia. When ExoPlayer makes a request and receives a response with status code 301 or 302, it will normally follow the redirect and start playback as normal. The one case where this does not happen by default is for cross-protocol redirects. A cross-protocol redirect is one that redirects from HTTPS to HTTP or vice-versa (or less commonly, between another pair of protocols). You can test whether a URL causes a cross-protocol redirect using the wget command line tool as follows:

wget "https://yourserver.com/test.mp3" 2>&1  | grep Location

The output should look something like this:

$ wget "https://yourserver.com/test.mp3" 2>&1  | grep Location
Location: https://second.com/test.mp3 [following]
Location: http://third.com/test.mp3 [following]

In this example there are two redirects. The first redirect is from https://yourserver.com/test.mp3 to https://second.com/test.mp3. Both are HTTPS, and so this is not a cross-protocol redirect. The second redirect is from https://second.com/test.mp3 to http://third.com/test.mp3. This redirects from HTTPS to HTTP and so is a cross-protocol redirect. ExoPlayer will not follow this redirect in its default configuration, meaning playback will fail.

If you need to, you can configure ExoPlayer to follow cross-protocol redirects when instantiating the HttpDataSource.Factory instances used by ExoPlayer in your application. DefaultHttpDataSourceFactory has constructors that accept an allowCrossProtocolRedirects argument for this purpose, as do other HttpDataSource.Factory implementations. Set these arguments to true to enable cross-protocol redirects.

Why do some streams fail with UnrecognizedInputFormatException?

This question relates to playback failures of the form:

UnrecognizedInputFormatException: None of the available extractors
(MatroskaExtractor, FragmentedMp4Extractor, ...) could read the stream.

There are two possible causes of this failure. The most common cause is that you’re trying to play DASH (mpd), HLS (m3u8) or SmoothStreaming (ism, isml) content using ProgressiveMediaSource. To play such streams you must use the correct MediaSource implementations, which are DashMediaSource, HlsMediaSource and SsMediaSource respectively. If you don’t know the type of the media then Util.inferContentType can often be used, as demonstrated by PlayerActivity in the ExoPlayer demo app.

The second, less common cause, is that ExoPlayer does not support the container format of the media that you’re trying to play. In this case the failure is working as intended, however feel free to submit a feature request to our issue tracker, including details of the container format and a test stream. Please search for an existing feature request before submitting a new one.

Why doesn’t setPlaybackParameters work properly on some devices?

When running a debug build of your app on Android M and earlier, you may experience choppy performance, audible artifacts and high CPU utilization when using the setPlaybackParameters API. This is because an optimization that’s important to this API is disabled for debug builds running on these versions of Android.

It’s important to note that this issue affects debug builds only. It does not affect release builds, for which the optimization is always enabled. Hence the releases you provide to end users should not be affected by this issue.

What do “Player is accessed on the wrong thread” warnings mean?

If you are seeing this warning, some code in your app is accessing SimpleExoPlayer on the wrong thread (check the reported stack trace!). ExoPlayer instances need to be accessed from a single thread only. In most cases, this should be the application’s main thread. For details, please read through the “Threading model” section of the ExoPlayer Javadoc.

How can I fix “Unexpected status line: ICY 200 OK”?

This problem can occur if the server response includes an ICY status line, rather than one that’s HTTP compliant. ICY status lines are deprecated and should not be used, so if you control the server you should update it to provide an HTTP compliant response. If you’re unable to do this then using the OkHttp extension will resolve the problem, since it’s able to handle ICY status lines correctly.

How can I query whether the stream being played is a live stream?

You can query ExoPlayer’s isCurrentWindowDynamic method. A dynamic window implies that the stream being played is a live stream.

How do I keep audio playing when my app is backgrounded?

There are a few steps that you need to take to ensure continued playback of audio when your app is in the background:

  1. You need to have a running foreground service. This prevents the system from killing your process to free up resources.
  2. You need to hold a WifiLock and a WakeLock. These ensure that the system keeps the WiFi radio and CPU awake.

It’s important that you stop the service and release the locks as soon as audio is no longer being played.